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F.A.Q

FAQ

Ordering

DO I NEED AN ACCOUNT TO ORDER?.

WHAT IF I FORGOT MY PASSWORD?

WHAT IF I TYPED THE WRONG EMAIL ADRESS?

ARE THEY ANY EXCHANGE RATES?

HOW SECURE IS MY ONLINE ORDER?

HOW DO I CHANGE OR CANCEL MY ORDER?

CAN I CHANGE MY SHIPPING ADRESS AFTER PLACING AN ORDER?

HOW DO I TRACK MY ORDER?

Shipping & Customs

WHEN WILL MY ORDER BE PROCESSED?

WILL I BE CHARGED WITH CUSTOMS AND TAXES?

Returns

HOW DO I RETURN AN ITEM?

WILL SHIPPING BE COVERED FOR MY RETURNS?

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/DAMAGED/INCORRECT?

HOW LONG IS THE RETURN PROCESS?

WHEN WILL I RECEIVE MY REFUNDS?